Case Management Services for Economic Development Recovery Program

Puerto Rico Department of Housing (PRDOH)

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About the project

Tidal Basin provides case management services for the $800 million CDBG-DR-funded economic recovery program portfolio in Puerto Rico. Case management services include intake, eligibility, HUD income verification, award coordination, and closeout services.

Case managers provide technical assistance to applicants for the CDBG-DR Economic Recovery Programs and other initiatives within the Puerto Rico CDBG Disaster Recovery Action Plan and assist with application completion in both English and Spanish. We support two programs: the Small Business Financing Program (SBF) and the Re-Grow PR Urban and Rural Agriculture Program (Re-Grow).

Tidal Basin services include:

Eligibility and intake
Income verification
Award coordination
Closeout services

Key Takeaways

Prime Contractor: Tidal Basin Caribe
Project Dates:  March 2021 to Present
Project Funded Value: $800M

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Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the county maximize the public assistance that was available after all of these disasters. You delivered what you promised, and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level yet be able to translate clearly and concisely the intricate and sometimes subjective FEMA regulations which we could not have done without you.

The State of Alaska…[has] a significant investment in the disaster recovery process for both state and federally declared events…. The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don’t even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts….Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.