~~CUSTOMER CONTACT CENTER SOLUTIONS~~

Responsive and flexible contact center solutions

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More than a call center

At TB Customer Relations, we take pride in our ability to assist clients in identifying and achieving their goals. We strive to provide our clients with the best possible outcomes, delivering high-quality results that optimize return on investment.

Our ability to lead complex operations and provide technical and operational solutions is unmatched. Our team of nationally recognized professionals provides sound guidance in executing your technical and operational requirements.

We manage inbound and outbound client communications for states, counties, facilities, agencies, and specific departments, inclusive of:

Appointment scheduling
FAQs
Non-standard questions
Program and project management
Customer engagement
Case management

Holistic and comprehensive support

We provide clients with holistic, comprehensive support, aside from statewide recovery solutions. We support every state and county through their needs and requirements and provide scalable contact center support to fit those specific needs.

Tidal Basin retains a highly qualified team of call agents and emergency management experts. Our staff is experienced in both small and large-scale call call center operations and is operational and ready to assist communities within 24-48 hours of notification.

Digital support

Whether operating a small call center or a large helpline, our team provides an unparalleled level of service and partnership.

We offer additional call center technology and outreach solutions including but not limited to the following:

Two-way text message communications
Live chats via chatbot services
Social media and website communications
Program portal/platform communications
Emergency Notification System support services

Take a look at our real-world applications

Natural and Cultural Resource Protection and Preservation Program (NCRP3)

Public Assistance, Hazard Mitigation Plan, and Grant Administration

Housing Inspection Services Program (CONUS/OCONUS)

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Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the county maximize the public assistance that was available after all of these disasters. You delivered what you promised, and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level yet be able to translate clearly and concisely the intricate and sometimes subjective FEMA regulations which we could not have done without you.

The State of Alaska…[has] a significant investment in the disaster recovery process for both state and federally declared events…. The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don’t even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts….Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.