~~FLEXIBLE SUPPORT~~

Scalable, flexible support through on-site and remote operations

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Flexible Support

TB Customer Relations provides on-site support through our Contact Centers, Staff Augmentation services, and virtual solutions through our main office in Utica, NY. Our team deploys automated solutions, enabling multi-lingual self-service hotlines that pre-screens callers through an Integrated Voice Response (IVR) and collects pre-call information prior to passing the caller to a live agent. Our team has scaled to as many as 7,000 agents at a time to support statewide client requirements.

Take a look at our real-world applications

Natural and Cultural Resource Protection and Preservation Program (NCRP3)

Public Assistance, Hazard Mitigation Plan, and Grant Administration

Housing Inspection Services Program (CONUS/OCONUS)

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Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the county maximize the public assistance that was available after all of these disasters. You delivered what you promised, and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level yet be able to translate clearly and concisely the intricate and sometimes subjective FEMA regulations which we could not have done without you.

The State of Alaska…[has] a significant investment in the disaster recovery process for both state and federally declared events…. The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don’t even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts….Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.