Managed Service Provider (MSP)

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Infrastructure

TB Technologies assists clients with creating a fault-tolerant and resilient infrastructure to lower risk and increase reliability for end users. Our team utilizes infrastructure programs that integrate well with applications organizations may already have in place and are able to make enhancements based on the needs of the enterprise.

Network

Our team supports both on-site or remote network services, including the monitoring and maintenance of physical servers and equipment or cloud-based networks. We routinely establish and maintain LAN, WAPs and other connections for organizations and we take a proactive approach by providing patch management and predictive maintenance services.

Security

Our team takes a cloud-native approach to our solutions where applicable, allowing for a strong IAM (Identify and Access Management) presence. We incorporate this into the infrastructure of a program and the supporting component levels. All our services allow for data encryption at rest and in transit. This includes using services such as AWS (Amazon Web Services) Key Management Service (KMS), which provides a centralized control over cryptographic keys used to protect data used by the solution.

Our team utilizes an altering system that notates a comprehensive set of security events which be pursued immediately. Simultaneously, we are equipped to manage network security which is handled by cloud resources where applicable.

Support Services

We offer comprehensive support services, including help desk, IT technical support and troubleshooting, VOIP assistance, hosting, auditing and compliance, analytics, reporting, and more. We act as an extension of an organization’s team to bolster growing demands and provide reliable and expert service. We are a committed to ensuring that our client’s receive our focused attention to maintain their system efficiency.

Take a look at our real-world applications

Natural and Cultural Resource Protection and Preservation Program (NCRP3)

Public Assistance, Hazard Mitigation Plan, and Grant Administration

Housing Inspection Services Program (CONUS/OCONUS)

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Your knowledge of the complex governmental regulations and equally complex insurance and adjusting issues really helped the county maximize the public assistance that was available after all of these disasters. You delivered what you promised, and we are confident in your ability and the ability of your firm to provide these services fully on a technical and professional level yet be able to translate clearly and concisely the intricate and sometimes subjective FEMA regulations which we could not have done without you.

The State of Alaska…[has] a significant investment in the disaster recovery process for both state and federally declared events…. The collaboration with Tidal Basin in these efforts has been so successful and seamless that in most instances applicants and FEMA staff don’t even realize we have contractors on board unless we tell them. Our interaction with Tidal Basin staff and managers works and feels like true teammates and the result is a faster, more comprehensive delivery of disaster recovery resources to survivors.

Months after the storm passed, the County was still faced with tremendous burdens related to the insurance coverage issues and FEMA and MEMA eligibility issues. Jackson County hired your organization to provide professional services for disaster assistance, remediation, restoration and recovery efforts….Their expertise with governmental regulations, the complex FEMA process and insurance adjustments resulted in our successful claim for over $2 million in additional FEMA Public Assistance funding specifically; in our successful negotiations with our insurance carrier; and in numerous other increases in the values FEMA and MEMA initially designated for County projects. Jackson County will always be mindful of the help we received from you when we needed it most.

Serving as an extension of your team to manage IT services